At Ertux Labs, we engineer custom AI architectures and deploy dedicated automation systems tailored specifically to each client's operational needs. Due to the bespoke nature of our services and the immediate allocation of computing resources, we adhere to a strict refund policy.
Because our $500/month Enterprise Architecture involves custom setup, dedicated API provisioning, and tailored workflow integrations, all payments are final and non-refundable. We do not offer prorated refunds for partially used subscription periods.
While we do not provide refunds, you maintain full control over your subscription. You may cancel your service at any time. If you choose to cancel, your automated systems and dedicated agents will remain active until the end of your current billing cycle. No further charges will be applied thereafter.
If you experience any technical interruptions or issues with your deployed AI systems, our team is committed to resolving them promptly. Service interruptions do not qualify for a refund, but are covered under our 99.9% Cloud Uptime and Priority Technical Support guarantees.
If you have any questions regarding your billing or this policy, please reach out to our billing department at hello@ertuxlabs.com.